NET10 Pay As You Go, NET10 Unlimited and NET10 30 Day Monthly Plans
Terms and Conditions of Service
Please read these Terms and Conditions of Service carefully. These Terms and Conditions of Service are a legally binding agreement between you and NET10. NET10 is a brand of TracFone Wireless, Inc. These Terms and Conditions of Service contain important information about your legal rights, and require that certain disputes be resolved through Arbitration instead of a court trial. By purchasing or activating a NET10 Phone and/or using any NET10 Service including, without limitation, NET10 Pay As You Go, NET10 Unlimited Service, any NET10 Monthly Plan, Easy Minutes or Rapid Refill ("Service"), you acknowledge and agree to these Terms and Conditions of Service. These Terms and Conditions of Service are subject to change at any time without notice. Any changes to these Terms and Conditions of Service are effective and binding upon you when posted on our websites at www.NET10.com.
If you are enrolled in a NET10 Unlimited Service Plan or if you purchase a NET10 30 Day Unlimited Airtime Card for your NET10 Phone, certain terms and conditions will vary and additional terms and conditions will apply (see NET10 UNLIMITED TERMS AND CONDITIONS set forth below). In the event of a conflict between the Terms and Conditions for NET10 Pay As You Go and NET10 Unlimited, the NET10 Unlimited Terms and Conditions will control for customers who are enrolled in a NET10 Unlimited Service Plan or who purchase a NET10 30 Day Unlimited Airtime Card.
For assistance or more information, please contact NET10 Customer Care at 1-877-836-2368.
NET10 TERMS AND CONDITIONS
1. ACTIVATING AND USING YOUR NET10 PHONE
You must activate your NET10 Phone by contacting Customer Care at 1-877-836-2368 from a landline phone or by visiting the NET10 website at www.NET10.com. You must accept the NET10 telephone number assigned to your NET10 Phone at the time of activation, however, you will acquire no proprietary interest in any number assigned to your NET10 Phone. The wireless telecommunications networks used to transmit calls for the NET10 Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not NET10.
Your NET10 Phone can only be used through NET10 and cannot be activated with any other wireless carrier or service. NET10 provides Service at its discretion. Some functions and features referenced in the Manufacturer's manual provided with your NET10 Phone may not be available on your NET10 Phone. NET10 may, at any time and without prior notice to you, modify, cancel and/or deactivate your Service and/or take other corrective action, for any reason in NET10’s sole discretion including, but not limited to, your violation of any one or more of these Terms and Conditions of Service.
Any promotional or bonus minutes that are included with a new NET10 Phone or are issued upon activation of your NET10 Phone are not transferable or refundable. Promotional minutes and bonus minutes have no cash value. Any attempt to transfer promotional, bonus or other free minutes may result in the permanent deactivation of your NET10 Phone and Service without a refund.
2. AIRTIME USAGE AND NET10 PLANS
Your NET10 Phone will operate only when you have airtime minutes and service days available on the NET10 Phone. NET10 Airtime is issued in minute increments. Airtime minutes will be deducted for all time during which your NET10 Phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the "send," "call" or other button to initiate or answer a call, and does not end until you press the "end" button. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers, 411, 611, Customer Care, and to access your voice mail. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Airtime minutes are not deducted for calls to 911. For outbound calls, you may be charged airtime for incomplete, busy and/or no answer calls. Airtime minutes are deducted in full unit increments. Partial minutes are rounded up to the next minute. Airtime minutes are deducted for use of other services such as text messaging and accessing the NET10 Mobile Web (“WAP”). Airtime minutes are deducted for all text messages sent and incoming text messages which are opened. No credit is given for dropped calls. Your NET10 Phone may include 10 airtime minutes for set up. These minutes may be used for test calls at NET10's discretion.
You may add airtime directly to your NET10 Phone in the Prepaid Menu at the Redeem Airtime or Add Airtime menu option by entering the PIN number from a NET10 Pay As You Go Airtime card, NET10 30 Day Monthly Plan Card or from a retailer cash register receipt. You may also add airtime by visiting the NET10 website atwww.NET10.com or by contacting Customer Care at 1-877-836-2368. Airtime purchases have no cash value and are non-refundable.
NET10 Pay As You Go Airtime Cards. Each NET10 Pay As You Go Prepaid Wireless Airtime card includes a certain number of minutes and a service period that begins to run from the day you add the airtime to your NET10 Phone. NET10 Pay As You Go Airtime cards are available in various denominations. You will receive the minutes and days of service as specified on the card you purchase and add to your NET10 Phone.
Each NET10 Pay As You Go airtime card or purchase you add to your NET10 Phone will extend the Service End Date by the number of days specified on the card or cash register receipt. "Service End Date" is the last day of your service period. Pay As You Go airtime minutes added to your NET10 do not expire with active Service and usage within a period of twelve (12) consecutive months. If you redeem any 30 Day Monthly Plan, however, any unused NE10 Pay As You Go airtime and service days remaining on your NET10 Phone will be cleared and reset to the minutes and service days that appear on the face of the 30 Day Monthly airtime card. Airtime minutes have no cash value. NET10 airtime cards are non-refundable. NET10 airtime cards, airtime rate plans, card denominations and service days are subject to change at any time without prior notice.
You may also enroll in one of the NET10 Easy Minute Plans and automatically receive your NET10 airtime and service days each month. You may enroll in an Easy Minute Plan on our website atwww.NET10.COM/easyminutes or by calling 1-877-836-2368. You will need a credit or debit card in order to enroll and you may cancel your enrollment at any time.
NOTE: IF YOU CHOOSE TO SWITCH FROM PAY AS YOU GO SERVICE TO ANY OF THE NET10 30 DAY MONTHLY PLANS, YOU WILL LOSE ALL UNUSED AIRTIME MINUTES AND SERVICE DAYS ON YOUR PHONE. A SWITCH FROM PAY AS YOU GO TO A MONTHLY PLAN WILL INVOLVE RESETTING YOUR PHONE TO A ZERO BALANCE FOR AIRTIME MINUTES AND SERVICE DAYS BEFORE YOUR NEW MONTHLY PLAN MINUTES AND SERVICE DAYS WILL BE LOADED ON YOUR PHONE. IF YOU ARE ON ANY 30 DAY MONTHLY PLAN CARD, YOU WILL LOSE ANY REMAINING UNUSED SERVICE ON YOUR PHONE IF YOU ADD A PAY AS YOU GO CARD OR ENROLL IN AN EASY MINUTE PLAN.
Service End Date, Due Date or Service Days Remaining for NET10 Pay As You Go.
If you fail to add airtime to your NET10 Phone prior to the Service End Date or Due Date (before your Service Days run out) your NET10 Service will be deactivated on the Service End Date or Due Date and you may lose your NET10 Phone number even if you have minutes remaining on your NET10 Phone. To prevent this from occurring, please keep your NET10 Service active by adding an airtime card before your Service End Date or Due Date. Notwithstanding the Service End Date, Due Date or Service Days left as displayed on your NET10 Phone, NET10 reserves the right to discontinue Service and deactivate any NET10 Phone for which there is no voice, text or Data Services usage for a period of twelve (12) consecutive months. If your Service is deactivated, your NET10 Phone can be reactivated by adding any NET10 Pay As You Go or NET10 30 Day Monthly Airtime card. Once reactivated, however, your NET10 Phone may be assigned a new NET10 Phone number.
NET10 30 DAY MONTHLY PLANS
NET10 currently offers two 30 Day Monthly Plans: a $50/30 Day Monthly Unlimited Plan that provides 30 days of service and 50,000 minutes (that is more minutes than there are in a month) for unlimited talk, text and picture messaging, email, web and calls to 411; and a $25/30 Day Monthly 750 Minute Plan that provides 30 days of service and 750 minutes to use for talk, text and picture messaging, email, web and calls to 411.
Upon your redemption of a NET10 30 Day Monthly Plan card, all of the airtime and remaining days of service on your NET10 Phone (including all Pay As You Go Airtime and service days) will be cleared and your phone will be reloaded with 30 days of service and 50,000 minutes (for a $50 Unlimited card) or 750 minutes (for the $25 card). The redemption of any NET10 Pay As You Go airtime card or another NET10 30 Day Monthly Plan Card, or your enrollment in an Easy Minutes Plan BEFORE or upon the expiration of the 30 service days will clear the remaining airtime balance and service days on your phone and reset your phone’s airtime balance and service days to the amount of airtime and service days provided in the card you redeemed. Bonus and other promotional minutes are not available with the NET10 30 Day Monthly Plan cards.
The NET10 30 Day Monthly Plan cards are not available for the following models of NET10 Phones: Nokia 1600, 1100 or 2600 and the Motorola C139, V171, V170 and C155.
You may purchase 30 Day Monthly Plan Cards at over 70,000 retail locations nationwide, on our website at NET10.com or by calling 1-877-836-2368. You may also enroll in the Automatic Monthly Auto-Refill program with a credit or debit card on our website at NET10.COM/easyminutes or by calling 1-877-836-2368
NET10 Reserve: With NET10 Reserve, you may purchase and add NET10 30 Day Monthly Plan Cards to your NET10 Reserve to be automatically applied on your Service End Date. You may access the Service Plan Cards in your NET10 Reserve at any time through “My Account.” All 30 Day Monthly Plan Cards you redeem are automatically added to your NET10 Reserve to be applied at your Service End Date. When purchasing and redeeming a 30 Day Monthly Plan Card, customers will be prompted to select either to apply the Service Plan Card at that time or at their Service End Date. With NET10 Reserve, if you decide you might need a Service Plan Card prior to your Service End Date, you can visit “My Account” to apply a Service Plan Card or otherwise manage your Service Plan Cards in Reserve. Customers enrolled in the 30 Day 750 Minutes Monthly Plan Card may redeem the first card from their NET10 Reserve queue by entering “438” at the Add Airtime Menu on their phone. If you are an Auto-Refill customer and add a Service Plan or Service Card to your NET10 Reserve, the Plan in Reserve will take precedence over the Auto Refill and it will be applied before the next Auto Refill purchase is processed. NET10 customers with unapplied Plans in their NET10 Reserve will be unable to purchase Pay As You Go service until all Plans in their NET10 Reserve have been applied.
NET10 30 Day Monthly Plan Auto-Refill: You may enroll in Auto-Refill for a NET10 30 Day Monthly Plan by registering your credit or accepted debit card (with Visa or MC logo) atwww.NET10.com/easyminutes. With Auto-Refill, you will receive a recurring charge to your credit or accepted debit card on your Service End Date each month which will automatically refill your NET10 service with the 30 Day Monthly Plan you select. PLEASE NOTE: If you have any 30 Day Monthly cards in your NET10 Reserve, those cards will be applied first before an Auto-Refill purchase is processed. Once you have used all NET10 Service Plans in your NET10 Reserve, the Auto-Refill purchases will resume.
3. TEXT MESSAGING
The rate to send or receive a text message to or from another phone is generally .5 units (5 cents per message). On certain NET10 Phones, other text messaging rates may apply. See individual NET10 Phone package for details.
If you are on one of the 30 Day Monthly Plans, the rate to send or receive a text message is 1 unit or minute per text message.
If you do not want to incur text messaging charges, do not send or open a text message. NET10 Pay As You Go Service does not allow international text messages. Any attempt to send an international text message could result in Service deactivation.
NET10 does not generally participate in Premium SMS services or campaigns. Premium SMS services usually involve sending a text message to a designated "short code" or attempting to buy SMS services from anyone other than NET10. Premium SMS campaigns include casting a vote, expressing your opinion, playing a game, or participating in interactive television programs through the use of a wireless phone.
You should not attempt to participate in Premium SMS services or campaigns other than those authorized by NET10. Any text message you send to a "short code" not authorized by NET10 will likely not go through. Any charges you may incur as a result of your attempts to participate in Premium SMS services or campaigns not authorized by NET10, whether in the form of deductions from your NET10 Phone or charges to your credit card, are not refundable.
4. INTERNATIONAL CALLING FOR NET10
NET10 offers its Pay As You Go and $25/750 Minute 30 Day Monthly Plan customers international long distance service as an additional feature. International long distance calls may be made to certain international destinations (see www.NET10.com for locations). Depending upon where you call, minutes are deducted for the international call, plus the minutes charged for a regular call. Some NET10 Phone models require registration in order to make international calls. Minutes will be deducted from your airtime balance for every minute the call connects to the international calling system regardless of whether or not the call is successfully completed abroad. Minutes will be deducted for dropped calls, misdialed numbers and busy destination numbers from the moment the call is attempted (when you press the “Send” button on your phone). NET10 will not credit airtime minutes that are deducted as a result of unsuccessful attempts to call international destinations. For information regarding available international destinations, international call rates, how to register your NET10 Phone and how to place international calls, please visit www.NET10.com or call 1-877-TEN-CENT (1-877-836-2368). You will not be able to make or receive calls on your NET10 Phone if you are traveling outside of the United States, Puerto Rico or the U.S. Virgin Islands.
NET10 International Neighbors is a service that enables callers in Mexico and Canada to reach you using a local number that will ring on your NET10 Phone in the U.S. Please visit www.NET10.com or call 1-877-836-2368 for details.
International Calling is not available on the NET10 Unlimited Service Plans or the NET10 30 Day Monthly Unlimited Plan card.
5. DATA SERVICES FOR NET10 PAY AS YOU GO
With certain NET10 Phone models, you can download ringtones and graphics, access information services such as news, weather and sports (“Information Services”) and utilize multi-media services (“MMS”) (ringtones, graphics, Information Services and MMS are collectively referred to as "Data Services") through NET10’s Mobile Web or WAP. Data Services are offered by NET10 at an additional charge or deduction of minutes for use of such Services.
Purchasing Data Services: In order to purchase, download and/or access NET10 Data Services, your NET10 Phone must have active Service and sufficient available airtime minutes. Your NET10 Phone will not allow you to open the WAP browser without an airtime balance of at least 10 minutes.
Each time you access the NET10 WAP with your NET10 Phone's browser, 1 minute of airtime per minute of access will be deducted from your NET10 Phone ("Access Charges"). Access Charges are deducted in full minute increments. Any WAP access of less than 60 seconds is rounded up to the next full minute. Access Charges begin when your NET10 Phone makes a data connection. This generally occurs shortly after you open your browser, send or receive a multi-media message (e.g., a picture), initiate a content download, or if WAP access is initiated for any other purpose. Access Charges end when the data connection terminates. This generally occurs shortly after you close your browser, successfully receive or send a multi-media message (e.g., a picture), after a successful content download or after any other closure of a WAP session. The WAP access duration and the related Access Charges are NOT determined from the exact moment you press a button on your NET10 Phone to open or close the browser.
In addition to the Access Charges, there will be a charge each time you purchase content to download ("Content Charge"). The Content Charges vary depending on the type of content. You will be advised of the Content Charges prior to finalizing your purchase. The total Access Charge will vary depending on the size of the content and the actual time it takes to complete the download.
The Data Services you purchase and download are non-transferable (including to any new or replacement NET10 Phone) and may only be used or viewed on the NET10 Phone for which they were purchased. Charges incurred for the purchase of Data Services are non-refundable.
Purchase Options for Data Services: You may purchase Data Services through your NET10 Phone's WAP browser or by visitingwww.NET10.com/data on a personal computer.
Purchasing Data Services using your NET10 Phone's WAP browser: In order to purchase Data Services using your NET10 Phone, you must select "BROWSER" from your NET10 Phone’s Menu. Your payment for Data Services purchased using your NET10 Phone's WAP browser will be completed through the deduction of minutes from your NET10 Phone. Ringtones can only be sampled, without incurring a charge, on the NET10 website atwww.NET10.com/data.
Purchasing Data Services through the Internet atwww.NET10.com: In order to purchase Data Services directly from the NET10 website, go to "Ringtones and More" atwww.NET10.com and enter your NET10 Phone's number and serial number (ESN/IMEI). You will be redirected to the NET10 Data Services content catalog where you can browse, sample and purchase ringtones and/or graphics and/or games. When you have selected a title and are ready to make your purchase, click on "Buy" and the Content Charge will be shown in both U.S. Dollars and in minutes. You will have the opportunity to select one of two payment options: (1) you may use a credit card to complete your purchase or (2) you may select a direct deduction of minutes from your NET10 Phone. Content Charges paid via direct deduction of minutes are calculated using a dollar-to-minute conversion factor of $1.00 equals 10 minutes of airtime. The costs for Data Services in U.S. Dollars and/or minutes and the dollar-to-minute conversion factor are subject to change at any time without notice. See the Terms and Conditions posted on the NET10 website at www.NET10.com for the most current terms.
Charges for Multi-Media Messages (e.g., picture messaging): You will be charged 2.5 minutes to send or receive a multi-media message (the "MMS Charge"). In addition to the 2.5 minute MMS Charge, you will incur an additional WAP Access Charge of 1 minute of airtime per minute of access for the time it takes to send or receive the MMS (see Additional Access Charges for Data Services below). The total WAP Access Charge will vary depending on the size of the MMS message sent or received and the amount of time required to complete the transmission.
Additional Access Charges for Data Services: In addition to the Content Charges and MMS Charges, and regardless of the payment option you use, you will be charged an additional Access Charge of 1 minute of airtime per minute of access associated with downloading content, accessing or viewing Data Services or utilizing MMS. Total Access Charges will vary depending on the size of the content and the actual time it takes to download the content, access or view the Data Service or utilize MMS.
Additional Terms and Conditions for NET10 Unlimited Service Plans and the NET10 30 Day Monthly Unlimited Plan
These Terms and Conditions apply to the NET10 Unlimited Service Plans and the NET10 30 Day Monthly Unlimited Plan (collectively “NET10 Unlimited Plan”). These Terms and Conditions may be modified at any time without notice. The most current Terms and Conditions of Service are available on the NET10 website atwww.NET10.com. By enrolling in and/or receiving Service under the NET10 Unlimited Service Plan and/or redeeming a NET10 30 Day Monthly Unlimited Plan Airtime Card or PIN, you agree or reaffirm your agreement to be bound by the most current Terms and Conditions of Service posted on our website.
Customers who are currently enrolled in a NET10 Unlimited Service Plan with automatic monthly recurring charges (the “NET10 Unlimited Recurring Charge Plan”) may continue their enrollment in the NET10 Unlimited Recurring Charge Plan until the earlier of: (1) the customer elects to de-enroll from the NET10 Unlimited Recurring Charge Plan; (2) the customer is de-enrolled from the NET10 Unlimited Recurring Charge Plan pursuant to these Terms and Conditions; or (3) there is an interruption in the customer’s recurring monthly payment resulting in their automatic de-enrollment from the NET10 Unlimited Recurring Charge Plan. Any customer who is de-enrolled from the NET10 Unlimited Recurring Charge Plan will not be eligible for re-enrollment and must purchase a NET10 Pay As You Go Airtime Card or NET10 30 Day Monthly Plan Card in order to reactivate and/or continue their NET10 Service. The NET10 Unlimited Recurring Charge Plan is not available to new customers or existing NET10 customers who are not already enrolled in the NET10 Unlimited Recurring Charge Plan.
6. NET10 UNLIMITED PLAN
The NET10 Unlimited Plan includes unlimited nationwide local and long distance calling, unlimited nationwide text and picture messaging and unlimited mobile web access. Data purchased through the NET10 Data Services portal will require separate payment via NET10 Unlimited minute bundles or credit/debit card purchase. The NET10 Unlimited Plan is not available in all areas. NET10 may modify or cancel the NET10 Unlimited Plan at any time and for any reason without prior notice. The NET10 Unlimited Plan may not be combined with any other discount or promotion. National Roaming capability may be discontinued or changed at any time without notice. NET10 reserves the right to terminate the Service of any NET10 customer who is roaming for 50% or more of usage in any 3 billing cycles within a 12 month period.
7. DATA SERVICES FOR THE NET10 UNLIMITED PLAN
With certain NET10 phone models, you can access Data Services through WAP and WEB. Data Services are additional services offered by NET10. Access to the Mobile Web is included in your NET10 Unlimited Plan. You will, however, incur additional charges for downloads or purchases of Data Services.
Access/Purchase Data Services. In order to purchase and download NET10 Data Services, your NET10 Phone must have active Service. You will not incur Access Charges under the NET10 Unlimited Plan, but you will be charged a Content Charge each time you select and purchase content to download. The Content Charges vary depending on the type of content and these must be paid for separately under the terms and conditions of the vendor from whom you are purchasing the content. You may purchase and add a NET10 Unlimited Minute Bundle to your account in order to purchase content, downloads, ringtones or other services from NET10. You may NOT complete these purchases using the balance in your NET10 Unlimited account without adding a NET10 Unlimited Minute Bundle.
You are responsible for all activities undertaken by you using the NET10 Mobile Web Service, including without limitation, the use of email. You shall not use, nor permit others to use, NET10 Mobile Web Service in a manner or for a purpose contrary to these Terms and Conditions.
8. NET10 UNLIMITED PLAN INTENDED USE
The NET10 Unlimited Plan may ONLY be used with a NET10 Phone for the following purposes: (i) Person to Person Voice Calls (ii) Text and Picture Messaging (iii) Internet browsing through the NET10 Mobile Web Portal and (iv) Authorized Content Downloads from the NET10 Mobile Web Store. The NET10 Unlimited Plan MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the following: (i) continuous mobile to mobile or mobile to landline voice calls; (ii) automated text or picture messaging to another mobile device or e-mail address; (iii) uploading, downloading or streaming of audio or video programming or games; (iv) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (“P2P”) file sharing; or (v) as a substitute or backup for private lines or dedicated data connections. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services or redirecting television signals for viewing on laptops is prohibited. A customer engaged in prohibited uses may have his/her Service terminated without notice or a refund.
The NET10 Unlimited Plan is for individual use only and not for resale. Specifically, the Service provided under the NET10 Unlimited Plan is intended solely for live dialogue between, and initiated by, two individuals for personal use and as otherwise described in this policy. Unlimited voice Services may not be used for any other purposes, including, but not limited to, conference calling, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. NET10 reserves the right to cancel or deactivate Service, without notice, in order to protect the Carrier’s network from harm due to any cause including, without limitation, the excessive and/or improper use of NET10 Service. NET10 reserves the right to limit throughput or amount of data transferred, and to deny or terminate Service, without notice, to anyone NET10 believes is using the NET10 30 Day Unlimited Plan Service in any manner prohibited above or whose usage, in NET10’s sole opinion, adversely impacts the Carrier’s network or service levels. NET10 will presume you are engaging in a prohibited use in violation of these Terms and Conditions, if in NET10’s sole opinion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or data usage is harmful or disruptive to the Carrier’s network or services. If we determine, at our sole discretion, that you are using the NET10 30 Day Unlimited Plan Service in violation of the NET10 Terms and Conditions of Service, or in any other manner that we deem to be unreasonable or excessive, then we may terminate individual calls or data connections or terminate your Service, decline to renew your Service, or offer you a different Service plan with no unlimited usage component. Notwithstanding the foregoing, NET10 reserves the right to deny Service or to deactivate or cancel existing Service to anyone for any reason at any time, in NET10’s sole discretion.
NET10 30 DAY UNLIMITED PLAN FEATURES CANNOT BE USED FOR: (1) access to the Internet, intranets, or other data networks except as the device’s native applications and capabilities permit, or (2) any applications that tether your NET10 Phone to a laptop or personal computer other than for the use of Wireless Sync.
Additional Terms and Conditions Applicable To All NET10 Service:
9. MODIFICATIONS, INTERRUPTIONS OR DISCONTINUATION OF DATA SERVICE; NON-RATED DATA CONTENT
NET10 does not guarantee the availability of Data Services in your home area at any time and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Data Services are not available in analog service areas or outside of your network coverage area. NET10 is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure to receive the purchased Data Services. If any Data Services which you have purchased are modified, interrupted, discontinued or canceled, NET10 will NOT refund any remaining used or unused services. If you cancel or attempt to cancel a Data Service download or a multi-media message in progress, or if the process is otherwise interrupted through no action on your part, you may incur a charge in accordance with these Terms and Conditions. If you open your browser and the NET10 WAP is unavailable, you will be charged the Access Charge of 1 minute of airtime per minute of access even though you will not be able to view the Mobile Web.
Non-Rated Data Service Content: NET10 Data Service content is NOT rated. Although NET10 strives to present and offer only generally acceptable content, it is impossible to proof all titles, news articles and other Data Services for appropriate content. NET10 Data Service content may include content that is offensive or objectionable to you or to others. You are solely responsible for the use of NET10 Data Service content and you assume all risk and liability in doing so. NET10 is not liable for any content that you and/or others may find offensive or objectionable. For more information on Data Services, please consult the material included in your NET10 Phone Welcome Kit and/or User's Guide. Additional information can also be found at www.NET10.com.
10. LIMITATION OF LIABILITY
NET10 is not liable to you, other users of your NET10 Service, or any third party for any failure to post, receive, process or credit a payment for your NET10 Service including, without limitation, any failure to add or credit any airtime or due date information to your NET10 Phone or for any other claim arising out of or in any way related to your NET10 Service.
NET10 will not be liable to you for any actual, direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services to You. NET10 will not be liable for any act or omission of any other company furnishing a part of our Services or any equipment or for any damages that result from any Service or equipment provided by or manufactured by third parties. If you return your NET10 Phone to NET10 for any reason, NET10 is not responsible and shall not be liable to you or anyone else for any personal information, such as user names, passwords, contacts, pictures, SMS, MMS and/or additional downloads, you may have stored on your NET10 Phone or which may remain on your NET10 Phone when it is returned.
11. EMERGENCY CALLS
If you are in an area where your NET10 Phone is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your NET10 in an emergency situation. In an emergency, locate the nearest landline phone and call for help.
12. UNAUTHORIZED USAGE; TAMPERING
NET10 Phones are sold exclusively for use by you, the end consumer, with the NET10 Prepaid Wireless Service available solely in the United States, Puerto Rico and the U.S. Virgin Islands. Any other use of your NET10 Phone, including without limitation, any resale, unlocking and/or reflashing of the NET10 Phone is unauthorized and constitutes a violation of your agreement with NET10. You agree not to unlock, reflash, tamper with or alter your NET10 or its software, enter unauthorized PIN numbers, engage in any other unauthorized or illegal use of your NET10 or the Service, or assist others in such acts, or to sell and/or export NET10 Phones outside of the United States. These acts violate NET10's rights and state and federal laws. Improper, illegal or unauthorized use of your NET10 Phone is a violation of this agreement and may result in immediate discontinuation of Service and legal action. NET10 will prosecute violators to the full extent of the law. You agree that any violation of this provision of the agreement through your improper, illegal or unauthorized use or sale of your NET10 Phone shall entitle NET10 to recover liquidated damages from you in the amount of not less than $5,000 per NET10 Phone purchased, sold, acquired or used in violation of this provision.
Some NET10 Phones have SIM cards. If your NET10 has a SIM card, then you agree to safeguard your SIM card and not to allow any unauthorized person to use your SIM card. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card. The Carriers, NET10 and/or their respective service providers, may, from time to time, remotely update or change the encoded information on your SIM card. Your NET10 is restricted from operating when you are located anywhere outside of the United States, Puerto Rico or the U.S. Virgin Islands, including offshore or in international waters. Any such usage is considered unauthorized usage by NET10 for which your Service will be immediately suspended. In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any refund for your NET10 Phone or unused airtime. NET10 may modify, cancel and/or deactivate Service or take corrective action at any time, without prior notice, for any reason, including but not limited to, your violation of this agreement. In the event of suspension or deactivation of your Service, you will not be entitled to receive any refunds for your NET10 Phone or unused airtime.
13. COVERAGE MAPS
You will find coverage maps on our website, www.NET10.com. These maps are for general informational purposes only. NET10 does not guarantee coverage or Service availability. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, Service outages, network changes, technical limitations, and your equipment may interfere with actual Service, quality and availability. Actual coverage and Service areas may vary from the maps and may change without notice. Actual coverage and Service may vary between NET10 Pay As You Go, NET10 Unlimited Recurring Charge Plans and the NET10 30 Day Monthly Plans.
"Roaming" occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Roaming most often occurs when you make and receive calls outside of the network coverage area of their wireless service provider. When your NET10 is roaming, an indicator light on your NET10 Phone may display the word "Roam" or "RM" on the screen while the NET10 Phone is not in use. There are no additional charges for roaming calls with your NET10 Phone. NET10 does not guarantee the availability and/or quality of Services (voice, text and/or data) while roaming.
15. LIMITATIONS OF SERVICE AND USE OF EQUIPMENT
Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's radio telephone system. At any time, NET10 reserves the right to substitute and/or replace any NET10 equipment (including phones) with other NET10 equipment including phones of comparable quality. Some functions and features referenced in the Manufacturer's manual for a particular NET10 Phone may not be available on your NET10. NET10 does not warrant or guarantee the availability of network Services or of any other services at any specific time or in any specific geographic location or that Services will be provided without interruption. Neither NET10, nor any Carrier, shall have any liability for Service failures, outages or limitations of Service. Because of the risk of being struck by lightning, you should not use your NET10 Phone outside during a lightning storm. You should also unplug the NET10 power cord and charger to avoid electrical shock and/or fire during a lightning storm. Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Color of phones may vary. All talk and standby times are quoted in Digital Mode and are approximate.
16. LIMITED WARRANTY
A new NET10 Phone is covered by a one year limited warranty administered by NET10 and TracFone Wireless, Inc. A reconditioned NET10 Phone also has a one year limited warranty provided by NET10 and all NET10 accessories have a 90-day limited warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from NET10.
How to obtain Warranty Service. To obtain warranty service from NET10 on a new or reconditioned NET10 Phone or NET10 accessories, please contact Technical Support at 1-877-836-2368. If your problem cannot be remedied over the phone, our NET10 technicians will provide you with a Return Authorization Number, which you will use to send your NET10 Phone or accessories to the designated NET10 Service Center for repair or replacement, at NET10's option.
Exclusions and Conditions. This limited warranty does not cover damage or failure caused by abuse or misuse of the NET10 Phone or NET10 accessories. NET10 does not provide refunds. YOUR LIMITED WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE PROVIDED BY LAW.
DISCLAIMER OF WARRANTIES. EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A DEVICE YOU PURCHASE FROM US AND THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PERSONS TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR.
You agree to indemnify and hold harmless NET10 and TracFone Wireless, Inc. from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties including the costs, expenses, and attorneys' fees on account thereof resulting from your use of a NET10 and NET10 Services, whether based in contract or tort (including strict liability) and regardless of the form of action.
18. BINDING ARBITRATION
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF CERTAIN DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION) EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED SALE, EXPORT, ALTERATION AND/OR TAMPERING WITH YOUR NET10 PHONE, ITS SOFTWARE, THE SERVICE AND/OR PIN NUMBERS) THROUGH ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE ANY DISPUTE. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF NET10'S AGREEMENT WITH YOU. This provision is intended to encompass all consumer disputes or claims arising out of your relationship with NET10, arising out of or relating to the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall preclude NET10 from bringing claims concerning the unauthorized sale, export, alteration and/or tampering with your NET10, its software, the Services and/or PIN numbers, in state or federal court and such claims are expressly excluded from this arbitration provision. References to you and NET10 include our respective subsidiaries, affiliates, predecessors in interest, successors and assigns. All customer or consumer claims will be resolved through binding arbitration where permitted by law. Before you may pursue your claim in arbitration, you must first present any claim or dispute to NET10 by contacting Customer Care to allow an opportunity to resolve the dispute prior to initiating an arbitration proceeding. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively “AAA Rules”), as modified by this agreement. The AAA Rules are available online at www.adr.org or by contacting the AAA at 1-800-778-7879. You and NET10 agree that use of the Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and NET10 agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. Further, you agree that the arbitrator may not consolidate proceedings of more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific provision is found to be unenforceable, then this entire arbitration clause shall be null and void. All fees and expenses of arbitration will be divided between you and NET10 in accordance with the AAA Rules, except that NET10 will reimburse you for the amount of the filing fee in the event you prevail in the arbitration. Each party will bear the expenses of its own counsel, experts, witnesses and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (i) any right to pursue any claims on a class or consolidated basis or in a representative capacity, (ii) the right to a trial by jury and (iii) any claims for punitive or exemplary damages. Unless NET10 and you agree otherwise, the location of any arbitration shall be Miami, Florida. Except where prohibited by law, NET10 and you agree that no arbitrator has the authority to award special, consequential and/or punitive damages or any other damages other than the prevailing party's actual damages. Neither you nor NET10 shall disclose the existence, contents or results of any arbitration, except to the extent required by law. Judgment on the award rendered may be entered by any court of competent jurisdiction.
© 2011 TracFone Wireless, Inc. Updated 3/17/11